Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

For those into service design: Data and Viz: with a design thinking approach

[promote a service]Also Design Thinking Approach :: Service Design Portfolio by Amy Cotton, via Behance

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon app. Actually some of the new salon tech has these features built in;

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early UX UI Service Design Tool

Love this! Analysis of a service, through the Customer Journey Map

Infographic about journey, in similar style to London Underground map with pictograms / reason I didn't know about that what kind of looks like of customer journey map.

Phases of Design Thinking Process.

Design Thinking is the new core

Can design thinking change company culture? Design thinking relies heavily on employees to step out of their comfort zones & contribute innovative ideas to the

- User-centered: Step into their shoes! - Co-creative: Everyone can be creative! - Sequencing: Imaging the service as a movie! - Evidencing:...

The Big Picture is the service design consultancy that helps you create the overall experience that people value.

TOUCH this image: What is service design? by Virpi Oinonen

"Some of my best friends are service designers. Yet I'm not sure I know what service design is and why it matters. So I decided to infiltrate the Service Design Fringe Festival in London and find out"

Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome...

Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome.

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