The 10 New Rules of Crisis Communications (Infographic)

The 10 New Rules of Crisis Communications (Infographic) - Melissa Agnes - Crisis Management Keynote Speaker

What You Can Learn From Carnival Cruise's Crisis Communications on Social Media

Carnival Triumph Cruise Ship Deck Plans: Find cruise deck plans and diagrams for Carnival Triumph. Book a cabin, navigate Carnival Triumph, or locate amenities on each deck.

5 Laws Every Crisis Manager Needs to Know

How to Keep Your Marketing Legal: Attorney Sara Hawkins on Marketing Smarts [Podcast]

Applebee's Social Media Crisis: Should The Waitress Have Been Fired?

Guide for the online Applebee's Application process. Apply online for your local area Applebee's location today. Fill out your Applebee's job application now.

Update to Yesterday's Post: Is Twitter On Its Way to a Social Media Crisis?

danah boyd, "An Old Fogey's Analysis of a Teenager's View on Social Media." We must all be careful of over-reading individual stories. Teens’ use of social media is significantly shaped by race, class, etc.

What is Internet Defamation? (Video / Podcast)

What is Internet defamation? How can it affect and damage your brand's reputation and bottom-line? Find out by listening to this video / podcast.

Discussion and Analysis on the Applebee's and HMV Social Media Issues (Video)

Melissa Agnes talks with The Crisis Show host, Rich Klein about the recent Applebee's social media crisis and HMV's recent social media hijacking.

Is Your Social Media Crisis Communications Plan Twitter-Friendly?

Is Your Social Media Crisis Communications Plan Twitter-Friendly?

Important: Incorporate Vine Into Your Social Media Crisis Plan

The best short second) videos are made (and edited and shared) on your phone with Vine