An Introduction to Unifying Customer Experience with Microsoft Lync
This white paper provides an introduction to how businesses can unify customer experience using Microsoft Lync by leveraging the Mitel MiContact Center for Microsoft Lync solution
Call Recording for Healthcare
For more than a decade, healthcare operations in the United States have been urged by oversight bodies and related industries to migrate from the traditional paper-based method of record keeping to paperless or electronic documentation.
6 Key Components of a Cloud-Based UC Offering
Organizations must enhance their unified communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new ways to add value to your organization.
Positioning Your Hospitality Cloud to Deliver the Next-Generation Hotel Guest Experience
Hotel guests are increasingly expecting the same types of smart, mobile, and connected communications services that they use in their workplace and at home.
What is Workforce Management?
This white paper will provide a basic understanding of the processes that workforce management (WFM) encompasses that makes the modern customer experience operation possible.