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User Journey at uxcamplondon by ana_roji, via Flickr

One of my user journeys on the Wall of Deliverbales at UXCampLondon

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How to create effective customer journey maps - Sutherland Labs

How to create effective customer journey maps - Sutherland Labs

User Journey - Infographics by Lone Jensen, via Flickr  As a marketer, been trying a similar concept for a while!

User Journey - Infographics by Lone Jensen, via Flickr As a marketer, been trying a similar concept for a while!

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An experience journey map for Fort York Library in Toronto, and generating possible opportunities.

An experience journey map for Fort York Library in Toronto, and generating possible opportunities.

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User Journey Example by snapperwolf*, via Flickr

User Journey Example by snapperwolf*, via Flickr
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