Dealing With Angry and Difficult Customers

Every one of us involved in customer service, at one time or another, faces angry, difficult, even aggressive customers. We're pleased to present information from our books on customer service to help you learn professional, cutting edge techniques to help even the most difficult customers.
12 Pins197 Followers
04-Gordon Ramsay Lives The Ultimate "Get Back At The Customer" Fantasy. Join us in the fantasy that we can get even with nasty customers in this 4th in our video training series on dealing with difficult customers. Watch Chef Ramsay attack his customers.

Ramsay Lives The Ultimate "Get Back At The Customer" Fantasy. Join us in the fantasy that we can get even with nasty customers in this in our video training series on dealing with difficult customers. Watch Chef Ramsay attack his customers.

Screen shot of our new free android app: AH!DarnCustomers available at: http://www.amazon.com/Bacal-Associates-AH-DarnCustomers/dp/B007PT6KX0 and https://play.google.com/store/apps/details?id=com.andromo.dev44245.app46287

Screen shot of our new free android app: AH!DarnCustomers available at: http://www.amazon.com/Bacal-Associates-AH-DarnCustomers/dp/B007PT6KX0 and https://play.google.com/store/apps/details?id=com.andromo.dev44245.app46287

AH!DarnCustomers by Bacal & Associates, http://www.amazon.com/dp/B007PT6KX0/ref=cm_sw_r_pi_dp_hTmDpb0X9MG7F Our free android app.

If It Wasn’t For The Customers I’d Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber.

002a-Part 2 Of Our Dealing With Difficult Customers Exercise in which we give you some answers from the previous exercise, and point out where the customer service rep went wrong. An episode in our free dealing with difficult and angry customers video series.

2 Of Our Dealing With Difficult Customers Exercise in which we give you some answers from the previous exercise, and point out where the customer service rep went wrong. An episode in our free dealing with difficult and angry customers video series.

002-How Good Are You At Dealing With Angry Customers? (Pretest) - In this second session of our video course, check out whether you can identify what the customer service rep does well, and what he doesn't. Warning, you'll hear a very nasty, rageful customer using a lot of profanity. We'll provide some answers to this little test in the next episode.

Good Are You At Dealing With Angry Customers?

001-Intro To Dealing With Angry Customers - Intro to our free online video based course on dealing with difficult, nasty and unpleasant customers.

To Dealing With Angry Customers - Intro to our free online video based course on dealing with difficult, nasty and unpleasant customers.

Robert Bacal on the job delivering customer service training (dealing with difficult customers) in Aspen, along with one of the most unusual attendees to any of my seminars. She stayed and participated for about 4 hours.

Robert Bacal on the job delivering customer service training (dealing with difficult customers) in Aspen, along with one of the most unusual attendees to any of my seminars. She stayed and participated for about 4 hours.

Really pleased to be speaking at the developmental disabilities and autism conference in Winnipeg, next week..doing three sessions in two days on dealing with angry and upset people.

Really pleased to be speaking at the developmental disabilities and autism conference in Winnipeg, next week.doing three sessions in two days on dealing with angry and upset people.

Customer - Business Owner Bill of RIghts? Should customer service be a balance so it's win-win? What do you think?

Customer - Business Owner Bill of RIghts? Should customer service be a balance so it's win-win?

The CARP Model For Guiding Defusing Angry, Hostile Customers. Developed by Robert Bacal to help customer service representatives get their angry customer interactions TIMED and sequenced properly. For full explanation, see "If It Wasn't For The Customers, I'd Really Like This Job", available at http://www.amazon.com/gp/product/1452803803/ref=as_li_ss_tl?ie=UTF8&tag=bacalassoci&linkCode=as2&camp=1789&creative=390957&creativeASIN=1452803803 (amazon.com)

What is the CARP system for defusing angry and difficult customers?

How angry customer situations can quickly escalate into crisis situations if you mishandle them, as layers of anger are quickly generated. From "It It Wasn't For The Customers, I'd Really Like This" available from amazon.com. http://www.amazon.com/gp/product/1452803803/ref=as_li_ss_tl?ie=UTF8&tag=bacalassoci&linkCode=as2&camp=1789&creative=390957&creativeASIN=1452803803

How angry customer situations can quickly escalate into crisis situations if you mishandle them, as layers of anger are quickly generated. From "It It Wasn't For The Customers, I'd Really Like This" available from amazon.com. http://www.amazon.com/gp/product/1452803803/ref=as_li_ss_tl?ie=UTF8&tag=bacalassoci&linkCode=as2&camp=1789&creative=390957&creativeASIN=1452803803

Pinterest
Search