COPYCAT TIM HORTONS' ICED CAPPUCCINO RECIPE 4 c milk 1 c nondairy coffee creamer 2 tsp vanilla 2 Tbsp instant coffee 3 Tbsp hot chocolate mix 1/4 cup cold milk Heat milk to boil, remove. Add creamer, vanilla, instant coffee and hot chocolate mix; stir well. Pour mixture into a container with a lid; put into freezer and freeze until very firm, but slightly slushy.
How to lose a loyal following? Inconsistent service in key areas. For Scott Stratten this was a triple/triple through the drive thru that isn't stirred. Small things, big loss. I've learned to sip my coffee before I drive away... same reason.