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Western Continuing Studies
Unselling: The New Customer Experience

Unselling: The New Customer Experience

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We''ve become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. Unselling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients…

The Wealthy Barber Returns : Dramatically Older and Marginally Wiser, David Chilton Offers His Unique Perspectives on the World of Money book by David Chilton

The Wealthy Barber Returns: Significantly Older and Marginally Wiser, Dave Chilton Offers His…

"I love this book! It's wickedly witty and wonderfully wise - a Canadian icon returns just in time." Senator Pamela Wallin "Dave Chilton is the only guy who can effectively teach you the way to financial security using Oscar Wilde, evolution, the pains of horse racing and the price of Nibs. If I can apply even half of what I learned in this very funny book to my life, it will ease my mother's mind, and for that I will be eternally grateful." George Stroumboulopoulos, CBC Host "If you've…

(Get eBook) A Guide to the Project Management Body of Knowledge (PMBOK? Guide) by Project Management Institute

A Guide To The Project Management Body Of Knowledge (pmbok® Guide)-fifth Edition: Pmbok Guide

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) —Fifth Edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results. • A 10th Knowledge Area has been added; Project Stakeholder Management expands upon the importance…

Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration by Ed Catmull, the president & co-founder of Pixar about how to foster a creative workplace and leadership lessons from throughout his career

Creativity, Inc.: Overcoming The Unseen Forces That Stand In The Way Of True Inspiration

From Ed Catmull, co-founder (with Steve Jobs and John Lasseter) of Pixar Animation Studios, comes an incisive book about creativity in business—sure to appeal to readers of Daniel Pink, Tom Peters, and Chip and Dan Heath. Creativity, Inc. is a book for managers who want to lead their employees to new heights, a manual for anyone who strives for originality, and the first-ever, all-access trip into the nerve center of Pixar Animation—into the meetings, postmortems, and “Braintrust” sessions…

Ladda Ner och Läs På Nätet The Elements of Style, Fourth Edition Gratis Bok PDF/ePub - William Strunk, Jr., The Elements of Style is a prescriptive American English writing style guide in numerous editions. The original was. Writing Style Guide, Writing Styles, The Words, Writing Resources, Writing Tips, Creative Writing, Writing Lessons, Writing Process, Writing Workshop
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The Elements of Style

Up to 90% off Textbooks at Amazon Canada. Plus, free two-day shipping for six months when you sign up for Amazon Prime for Students.

The Fifth Discipline: The Art & Practice of The Learning Organization by Peter Senge - where it all began for business and systems theory Leadership Stories, School Leadership, Learn Drive, Learning Organization, Systems Thinking, Learn Faster, Learning Disabilities, Reading Lists, Books Online

The Fifth Discipline: The art and practice of the learning organization

The Fifth Discipline: The art and practice of the learning organization: Senge, Peter M.: 8601420120846: Books - Amazon.ca

Love Is the Killer App: How to Win Business and Influence Friends: Book by Tim Sanders Used Books, Great Books, My Books, Reading Lists, Book Lists, Twin Flame Love, Twin Flames, How To Influence People, Business Branding
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Love Is the Killer App: How to Win Business and Influence Friends

Love Is the Killer App: How to Win Business and Influence Friends: Sanders, Tim: 9781400046836: Books - Amazon.ca

Groundswell: Winning in a World Transformed by Social Technologies Charlene Li, Josh Bernoff Social Media Marketing Books, Marketing Quotes, Email Marketing, Good Books, My Books, Social Web, Network Solutions, Fun To Be One, Reading Lists

Amazon.com: Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (9781422155639): Josh Bernoff, Ted Schadler: Books

Amazon.com: Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (9781422155639): Josh Bernoff, Ted Schadler: Books

Six Thinking Hats Edward de Bono is a Maltese physician, author, inventor and consultant. He originated the term lateral thinking, wrote the book Six Thinking Hats and is a proponent of the deliberate teaching of thinking as a subject in schools Six Thinking Hats, Most Successful Businesses, Lateral Thinking, Team Activities, Student Gifts, Free Reading, Critical Thinking, Problem Solving, Audio Books

Six Thinking Hats

Six Thinking Hats [de Bono, Edward] on Amazon.com. *FREE* shipping on qualifying offers. Six Thinking Hats

Ryan Deiss shares the 100 books all marketers should read. Check them out for an in-depth understanding of how marketing and business works as well as how to craft winning offers.

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The Power of Habit : Why We Do What We Do in Life and Business by Charles Duhigg E-book) for sale online Reading Lists, Book Lists, Reading Strategies, New York Times, Ny Times, Bravo Hits, Beste Songs, Procter And Gamble, Habit Formation
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The Power Of Habit: Why We Do What We Do In Life And Business

Groundbreaking new research shows that by grabbing hold of the three-step "loop" all habits form in our brains--cue, routine, reward--we can change them, giving us the power to take control over our lives. "We are what we repeatedly do," said Aristotle. "Excellence, then, is not an act, but a habit." On the most basic level, a habit is a simple neurological loop: there is a cue (my mouth feels gross), a routine (hello, Crest), and a reward (ahhh, minty fresh). Understanding this loop is…

A Project Management Body of Knowledge Guide (PMBOK Guide) Fourth Edition Data Flow Diagram, Pmp Exam, Book Projects, Project Management, Knowledge Management, Human Resources, Book Recommendations, Textbook, Leadership
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A Guide to the Project Management Body of Knowledge (Pmbok Guide): Fourth Edition

A Guide to the Project Management Body of Knowledge (PMBOK Guide)Fourth Edition continues the tradition of excellence in project management with a standard that is even easier to understand and implement, with improved consistency and greater clarification. Whats new? * Standard language has been incorporated throughout the document to aid reader understanding. * New data flow diagrams clarify inputs and outputs for each process. * Greater attention has been placed on how Knowledge Areas…

Read "Steve Jobs The Exclusive Biography" by Walter Isaacson available from Rakuten Kobo. From bestselling author Walter Isaacson comes the landmark biography of Apple co-founder Steve Jobs. In Steve Jobs: The . Benjamin Franklin, Steve Jobs Walter Isaacson, Steve Jobs Biography, Biography Books, Books To Read, My Books, Interview, Film D'animation, Martin Luther King
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Steve Jobs: A Biography

From the author of the bestselling biographies of Benjamin Franklin and Albert Einstein, this is the exclusive, New York Times bestselling biography of Apple co-founder Steve Jobs. Based on more than forty interviews with Jobs conducted over two years—as well as interviews with more than a hundred family members, friends, adversaries, competitors, and colleagues—Walter Isaacson has written a riveting story of the roller-coaster life and searingly intense personality of a creative…

Read "The Book of Business Awesome / The Book of Business UnAwesome" by Scott Stratten available from Rakuten Kobo. UnAwesome is UnAcceptable. The Book of Business Awesome is designed as two short books put together—one read from the fr. Marketing Quotes, Sales And Marketing, Content Marketing, Marketing Branding, Marketing Books, Business Marketing, Digital Marketing, Good Books, Books To Read
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The Book of Business Awesome / The Book of Business UnAwesome

The Book of Business Awesome / The Book of Business UnAwesome [Stratten, Scott, Kramer, Alison] on Amazon.com. *FREE* shipping on qualifying offers. The Book of Business Awesome / The Book of Business UnAwesome

Academic innovation advocate Sir Ken Robinson on the changing paradigms of education, animated by the RSA. Old Illustrations, Best Science Books, What Is Creativity, Good Books, Books To Read, Werner Herzog, Keeping A Diary, Philosophy Books, Up Book
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7 Must-Read Books on Education

The most compelling and visionary thinking on reinventing education from the past century.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler 0071771328 9780071771320 Reading Lists, Book Lists, Reading Room, Crucial Conversations, Highly Effective People, Leadership Development, Professional Development, Communication Skills, Leadership Summit
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate "[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." -from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your…